Frequently Asked Questions

To place an order, simply add the desired items to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, review your order, and confirm your purchase.

No, you do not need an account to place an order on our website. You can check out as a guest and provide the necessary information to complete your order. However, creating an account can make future orders more convenient and allow you to track your order history and receive exclusive promotions and discounts.

We offer Lettermail, Expedited, or Express shipping services to addresses within Canada using Canada Post. For the United States, we offer First-Class or Parcel Select shipping services to the United States using USPS.

Once your order has been shipped, you will receive a tracking number via email. For Canadian shipments, you can track your order on the Canada Post website and for shipments to the United States, you can track your order on the USPS website. Please note that lettermail shipments within Canada do not include a tracking number.

Delivery times will vary depending on your location and shipping method selected. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates only and are not guaranteed. We are not responsible for any delays caused by the carrier.

If you have any questions or concerns, you can contact our customer service team on our website's Contact Us page. We strive to respond to all inquiries as quickly as possible.

If you need to make any changes to your order, please contact our customer service as soon as possible. We will do our best to accommodate any changes before your order ships. However, please note that once your order has been shipped, we will not be able to make any changes.

If you need to change the delivery address for your order, please contact our customer service as soon as possible. Depending on the status of your order, we may or may not be able to make the change. We recommend contacting us as soon as possible so that we can assist you with the address change before the order is shipped. Please note that additional charges may apply if the new address is located in a different delivery zone or if the order has already been shipped to the original address.

You may be charged tax on your order because taxes are required by law to be collected on retail sales in certain jurisdictions. The amount of tax charged depends on the shipping address and the type of product you are purchasing. The tax charged will be displayed during the checkout process before you complete your order.

We accepts various payment methods including credit cards (Visa, Mastercard, American Express), PayPal, Shopify Pay, Google Pay and Apple Pay.

Sorry, we do not currently offer international shipping. We only ship within Canada and to the United States.